Generally, defective products may be exchanged for the same or equivalent products. (Specific product return policies may be detailed in the product’s description on our web site). If the product is not available at the time of the exchange, the option of a substitution or credit will be presented to you.
No refunds on consumable items such as e-liquid.
No refunds without in-store receipt or online sale invoice.
If not otherwise stated, we accept returns for defective items within thirty (30) days of the invoice date. We make every effort to minimize the processing time for your replacement (or credit). Returns are typically processed the day they are received.
For Online Sales
To initiate a return, you must contact customer service to request a Return Materials Authorization (RMA). Customer service can be reached by telephone at 763-400-7174 or by email at firstname.lastname@example.org. If you are contacting us by email, please list the product that needs to be returned, the number of the order on which it was purchased, and a brief explanation of the problem you are experiencing.
When returning defective items, please include a copy of the invoice on which the item was purchased, highlight the item being returned, and reference the RMA number provided by customer service. An RMA is effective for ten (10) business days.
For In-store Sales
Please bring defective item and receipt to our Brooklyn Park location.